The recognised standard
in credit management
Established in 1939, the Institute of Credit Management is Europe's largest association for the credit management profession

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Quality in Credit Management (QICM)

The Quality in Credit Management (QICM) accreditation is formal recognition of your organisation’s commitment to quality, continuous improvement and best practice in all things credit.

To gain the accreditation you must successfully complete an assessment process.  There are two approaches that you can take to this – The ‘Standard Assessment’ or the ‘Workshop approach’.  The Standard Assessment includes initial appraisal of your submitted documentation, a Discovery Assessment and Gap Analysis report followed by the Full Assessment and report.  The Workshop Approach begins with a launch event to your staff and aims to encourage team participation and development throughout the assessment process.

Assessments are run by our highly qualified and experienced QICM Assessors who will guide and support you and your team.  In many cases other QICM accredited organisations will also assist you sharing their knowledge and best practice through the ICM Best Practice Network.

QICM is applicable to all sizes of business and across all industries and as our list of accredited companies shows, we have many FTSE100 companies on board.

The six key areas of the credit department that will be assessed are:

  • Credit Policy
  • Compliance
  • Customer Service
  • Developing Staff
  • Monitoring Performance
  • Roadmap & Stakeholder Management

Once accredited you will gain an award with certificate, a comprehensive consultation report outlining areas of best practice as well as recommendations for improvement and you can use the QICM logo on your website/literature.  Also you will be invited to join the ‘ICM Best Practice Network’ of organisations who share knowledge and experience and finally you will gain access to the ICM Best Practice library.

For further information contact Chris Sanders - E:, T: +44(0)1780 722900.

QICM Briefcase Pack October to December 2014
ICM Best Practice Network – DSO Drivers (Frank Anderson) June 2012

Click here and here for the latest QICM news.

The ICM Best Practice Network came to London for the fourth ICM Best Practice Conference for QICM organisations, hosted at the prestigious offices of Hill Dickinson, the first law firm to be awarded QICM.
Find out more here, and here.

For information on companies who are QICM accredited please click on their organisation name: