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Seminar Information

Questions and Enquiries

If you have any questions about our seminars and conferences, please contact...

The ICM Training Department

Tel: 01780 722907   Fax: 01780 721700   Email: training@icm.org.uk

Registration - Bookings

Early booking is recommended as some seminars have limited places. Provisional bookings may be made by telephone, but must be confirmed in writing within seven days.  To make a confirmed booking:

• Book online with credit card payment details (VISA or MasterCard) and save £10, or request an invoice (Payment terms are 14 days from date of invoice);
• Complete an attendance registration form and post to the Institute's Training Department along with a cheque (made payable to ICM Services Ltd), credit card payment details, or requesting an invoice;  
• Fax your completed registration form with credit card payment details or requesting an invoice to the Training Department on 01780 721700.

Application forms by letter or email are perfectly acceptable, provided that the information requested on the form is given.

Value Added Tax

All fees quoted on these web pages are exclusive of VAT, which will be shown separately on your invoice/receipt.

Preferential Fees

Preferential fees are charged to Members of the Institute. These also apply to ICM registered Learners and Affiliate Members.

Duration

Seminar hours are normally from 9.30am (registration from 9.00am) until 4.30pm.

Joining Instructions

Detailed information of the day, including a programme and location map, will be emailed to delegates approximately 2 weeks before the seminar.

Certificate of Attendance

Delegates will receive a Certificate of Attendance.

Programme and Fee Changes

The Institute reserves the right to make changes to programmes, fees, trainers, dates or venues at any time.  

Discounts

To encourage companies to plan ahead with their training needs, the Institute offers discounts on multiple bookings (Contact the Training Department on 01780 722907).

Cancellations

Cancellations received more than 15 working days before the event will receive a refund less 40% of the course fee. It is regretted that no refund can be made for cancellations received 15 working days or less before the event. Cancellations will only be accepted in writing at which point a reference number will be given. This number must be quoted before any refund can be made. Substitutions may be made at any time.

ICM reserves the right ot cancel any course if necessary; in this case we will fully refund the course fee but will not be liable for any travel or other costs incurred by the customer.

Transfers

Delegates may transfer from one course to another at any time prior to 15 working days before the course at no cost, transfer requests made 15 working days or less before the course will incur a charge of £150 + VAT (a delegate may only transfer their place once within 12 months of the original booking)

Venues

The majority of venues used for ICM seminars and conferences are good quality hotels. Details of the venue can be obtained in advance on request.

Dress Code

Normal business dress