ICM debt collection qualifications include a range of units which vary in size from one to six credits (one credit represents ten learning hours). Each unit award is individually certificated and requires between one and six months of learning and completion of an assignment. An ICM Certificate takes six to twelve months and an ICM Diploma about two years to complete, depending on the number of units a learner takes at one time and the amount of credits transferred from other qualifications.

Awards in Debt Collection

Level 2 and Level 3 unit awards demonstrate knowledge and skills in a specific area of debt collection. Learners can complete any number of units and in any order. Learners gain a credit certificate following successful completion of an assignment and credit towards certificates and diplomas in debt collection, credit management, and money and debt advice. The unit awards are designed for roles such as telephone debt collectors, debt collection case handlers, supporting administrative functions, and people for whom debt collection forms a small part of their role.

All units are assessed at multiple levels and therefore learners do not need to decide whether to start at Level 2 or Level 3. However, the ICM can provide a Level 2 assignment if preferred. Level 2 and Level 3 learners study from the same learning materials and results depends on the level of response in the assignment