Our service commitment
Acting fairly and impartially
We aim to:
- Ensure a fair and transparent process for accreditation
- Develop and maintain units and qualifications for all learners in the credit and debt management area which are QCF accredited.
- Provide assessment which is valid and marked in a standardised way.
- Ensure access and equality of opportunity while safeguarding the integrity of the qualifications.
- Awards credits and qualifications achieved by learners securely, accurately and quickly.
- Facilitate the use of ULN and the transfer of accurate information to learner records to support credit accumulation and transfer.
- Issue certificates for the achievement of units and qualifications promptly.
Communicating effectively with you
We aim to:
- Provide full course information and adequate notification of any changes to unit content or rules of combination.
- Issue clear and simple forms and guidance.
- Respond promptly to any enquiries.
- Provide information on study options.
- Notify you of forthcoming assessments.
- Notify results accurately and within the published timetable.
- Provide structured and appropriate assessment feedback.
Providing a good service
We aim to:
- Take action to meet candidates' reasonable needs
- Monitor the quality of provision at accredited learning providers and exam centre and encourage good practice.
- Keep costs to the candidate to the minimum
- Be supportive, courteous and professional.
Taking responsibility for our service
We publish annually our customer service aims and achievements.
We can provide a better service if you help by:
- Letting us know any change to your contact details.
- Giving us accurate and complete information.
- Entering for assessments in good time.
- Paying the correct amount on entry.
- Ensuring that you are currently registered as a learner with the ICM.
- Reading monthly Study Updates and checking the ICM website regularly.
