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Established in 1939, the Institute of Credit Management is Europe's largest association for the credit management profession
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Utility Week Consumer Debt Conference – Birmingham

26 March

6th National Consumer Debt Conference, organised with support from the ICM, CSA and Credit Collections & Risk Magazine.

This event will be chaired by Philip King, Chief Executive, Institute of Credit Management.

We are pleased to announce that ICM members can obtain 15% discount. Visit and quote the code ICM15 when you register.

This one-day conference is important for all utilities needing cost-effective collection processes in place to help bring consumer debt levels down.

Speakers include senior representatives from: British Gas, Ofgem, Yorkshire Water, EDF, Carphone Warehouse, StepChangeDebt Charity, Southern Water, Ovo Energy, Money Advice Trust, Energy UK and Citizens Advice amongst others.

Key speakers include:

Phillip King, Chief Executive, Institute of Credit Management
Joanna Elson, Chief Executive, Money Advice Trust
Dave D’Arcy, Director of Operations, First Utility
Brian Jackson, Head of Debt Management, British Gas
Gary McCready, Finance Director, Carphone Warehouse
Phil Shaw, Head of Customer Operations, Ovo Energy
Michelle Simpson, Head of Customer Billing Services, Southern Water

Attend to:

• Get the latest updates on the Retail Market review
• Find out how smart meters will improve pre pay services for customers
• Understand how to assess the latest technology to enable customers to manage their bills more efficiently
• Learn how to identify vulnerable customers and treat customers fairly
• Explore new methods to develop an efficient payment extension and payment arrangement
• Understand how investing in customer segmentation can improve collection and minimise bad debt
• Identify innovative ways to reduce home move churn and outstanding debt

For more information about the event including speakers, agenda, timings and venue please visit

Contact: Jessica Demos
T: 01342 332016


26 March
Event Category:


Holiday Inn
Coventry Road,, Birmingham, B26 3QW