Date	Title	Venue	Places	Course Type	Select
21-Sep-2010	ICM Webinar - Credit Management in a Nutshell		15	Webinars
28-Sep-2010	ICM Webinar - Comply or Pay Up		15	Webinars
16-Nov-2010	NEGOTIATING AND INFLUENCING SKILLS	Arora Int'l Hotel, Manchester	15	General Business Skills
16-Nov-2010	ESSENTIAL TELEPHONE COLLECTION TECHNIQUES	Arora Int'l Hotel, Manchester	15	Credit Control & Collections
17-Nov-2010	CREDIT MANAGEMENT STRATEGIES	Arora Int'l Hotel, Manchester	15	Credit Control & Collections
16-Nov-2010	CREDIT RISK ANALYSIS	Arora Int'l Hotel, Manchester	15	Finance & Accounts
16-Nov-2010	DEBT RECOVERY THROUGH THE COURTS	Arora Int'l Hotel, Manchester	15	Litigation
17-Nov-2010	ADVANCED DEBT RECOVERY THROUGH THE COURTS	Arora Int'l Hotel, Manchester	15	Litigation
17-Nov-2010	ADVANCED TELEPHONE COLLECTION SKILLS	Arora Int'l Hotel, Manchester	15	Credit Control & Collections
23-Nov-2010	ICM MASTERCLASS	Venue to be Confirmed, London	100	Management
23-Sep-2010	ICM MASTERCLASS - Leadership	Hesperia London Victoria	100	Management
12-Oct-2010	ICM Regional Roadshow	Ashton Court Mansion, Bristol	75	Roadshow
09-Dec-2010	ICM Regional Roadshow	Duxford War Museum, Cambridgeshire	75	Roadshow
11-Nov-2010	INTRODUCTION TO CREDIT RISK	City Inn, Bristol	15	Finance & Accounts
11-Nov-2010	GETTING STARTED IN CREDIT CONTROL AND COLLECTIONS	City Inn, Bristol	15	Credit Control & Collections
12-Nov-2010	ADVANCED TELEPHONE COLLECTION SKILLS	City Inn, Bristol	15	Credit Control & Collections
16-Sep-2010	INSOLVENCY AND BANKRUPTCY	Crowne Plaza, Leeds	15	Litigation
15-Sep-2010	DEBT RECOVERY THROUGH THE COURTS	Crowne Plaza, Leeds	15	Litigation
15-Sep-2010	ESSENTIAL TELEPHONE COLLECTION TECHNIQUES	Crowne Plaza, Leeds	15	Credit Control & Collections
16-Sep-2010	PEOPLE, PROCESS AND PERFORMANCE MANAGEMENT	Crowne Plaza, Leeds	15	Management
16-Sep-2010	ADVANCED CREDIT RISK	Crowne Plaza, Leeds	15	Finance & Accounts
23-Sep-2010	ESSENTIAL TELEPHONE COLLECTION TECHNIQUES	The George, Edinburgh	15	Credit Control & Collections
23-Sep-2010	SCOTTISH LEGAL DEBT RECOVERY	The George, Edinburgh	15	Litigation
23-Sep-2010	INTRODUCTION TO COMPANY ACCOUNTS	The George, Edinburgh	15	Finance & Accounts
19-Oct-2010	ADVANCED TELEPHONE COLLECTION SKILLS	Grand Connaught Rooms, London	15	Credit Control & Collections
09-Dec-2010	ADVANCED TELEPHONE COLLECTION SKILLS	Grand Connaught Rooms, London	15	Credit Control & Collections
04-Nov-2010	INSOLVENCY AND BANKRUPTCY	Grand Connaught Rooms, London	15	Litigation
22-Sep-2010	GETTING STARTED IN CREDIT CONTROL AND COLLECTIONS	Grand Connaught Rooms, London	15	Credit Control & Collections
08-Dec-2010	GETTING STARTED IN CREDIT CONTROL AND COLLECTIONS	Grand Connaught Rooms, London	15	Credit Control & Collections
03-Nov-2010	INTRODUCTION TO COMPANY ACCOUNTS	Grand Connaught Rooms, London	15	Finance & Accounts
07-Oct-2010	HOW TO CONDUCT A CUSTOMER VISIT	Grand Connaught Rooms, London	15	General Business Skills
10-Nov-2010	WORKING WITH COMPANY ACCOUNTS	Grand Connaught Rooms, London	15	Finance & Accounts
06-Oct-2010	TAKING THE RISK OUT OF EXPORT SALES	Grand Connaught Rooms, London	15	Export
25-Nov-2010	ADVANCED DEBT RECOVERY THROUGH THE COURTS	Grand Connaught Rooms, London	15	Litigation
24-Nov-2010	INTRODUCTION TO CREDIT RISK	Grand Connaught Rooms, London	15	Finance & Accounts
02-Dec-2010	CREDIT MANAGEMENT FOR PROFESSIONAL SERVICES	Grand Connaught Rooms, London	15	Industry Specific
09-Dec-2010	CREDIT RISK ANALYSIS	Grand Connaught Rooms, London	15	Finance & Accounts
14-Dec-2010	LETTERS OF CREDIT	Grand Connaught Rooms, London	15	Export
02-Nov-2010	INCOTERMS 2010 - NEW RULES	Grand Connaught Rooms, London	15	Export
14-Dec-2010	DEBT RECOVERY THROUGH THE COURTS	Grand Connaught Rooms, London	15	Litigation
08-Dec-2010	LITIGATION - EFFECTIVE ENFORCEMENT	Grand Connaught Rooms, London	15	Litigation
10-Nov-2010	TRACING THE GONE-AWAY	Grand Connaught Rooms, London	15	Credit Control & Collections
07-Oct-2010	CONSUMER CREDIT MANAGEMENT	Grand Connaught Rooms, London	15	Credit Control & Collections
22-Sep-2010	Consumer Debt Advice Call-handling	Grand Connaught Rooms, London	15	Credit Control & Collections
19-Oct-2010	COLLECTIONS FOR UTILITIES	Grand Connaught Rooms, London	15	Industry Specific
01-Dec-2010	TIME MANAGEMENT FOR CREDIT STAFF	Grand Connaught Rooms, London	15	General Business Skills
02-Dec-2010	ESSENTIAL MANAGEMENT SKILLS	Grand Connaught Rooms, London	15	Management
03-Nov-2010	ESSENTIAL TELEPHONE COLLECTION TECHNIQUES	Grand Connaught Rooms, London	15	Credit Control & Collections
19-Oct-2010	CREDIT MANAGEMENT STRATEGIES	Grand Connaught Rooms, London	15	Credit Control & Collections
23-Sep-2010	CREDIT POLICY WORKSHOP	Grand Connaught Rooms, London	15	Credit Control & Collections
15-Dec-2010	CREDIT POLICY WORKSHOP	Grand Connaught Rooms, London	15	Credit Control & Collections
24-Nov-2010	PERSONALITY TYPE & EMOTIONAL INTELLIGENCE	Grand Connaught Rooms, London	15	General Business Skills
15-Dec-2010	CASH IS KING FOR PROFESSIONAL SERVICES	Grand Connaught Rooms, London	15	Industry Specific
28-Sep-2010	CONTRACTING OUT DEBT	Grand Connaught Rooms, London	15	Management
28-Sep-2010	HOW TO BE A CRD MANAGEMENT CONSULTANT TO YOUR CO.	Grand Connaught Rooms, London	15	Management
23-Sep-2010	BECOMING AN EXTRAORDINARY COACH	Grand Connaught Rooms, London	15	General Business Skills
02-Nov-2010	TRAIN THE TRAINER	Grand Connaught Rooms, London	15	Management
02-Dec-2010	ADVANCED CREDIT RISK	Grand Connaught Rooms, London	15	Finance & Accounts
25-Nov-2010	RENT COLLECTIONS	Grand Connaught Rooms, London	15	Special Interest Group
25-Nov-2010	BUSINESS SOLUTIONS THROUGH CREATIVE THINKING	Grand Connaught Rooms, London	15	General Business Skills
09-Dec-2010	BUSINESS COMMUNICATION & PERSONAL SKILLS	Grand Connaught Rooms, London	15	General Business Skills
27-Sep-2010	MANAGEMENT OF SUNDRY DEBTORS FOR LOCAL AUTHORITIES	Grand Connaught Rooms, London	15	Industry Specific
14-Dec-2010	PEOPLE, PROCESS AND PERFORMANCE MANAGEMENT	Grand Connaught Rooms, London	15	Management
10-Nov-2010	EFFECTIVE COACHING	Grand Connaught Rooms, London	15	Management
01-Dec-2010	NEGOTIATING AND INFLUENCING SKILLS	Grand Connaught Rooms, London	15	General Business Skills
06-Oct-2010	PSYCHOLOGY OF COLLECTION	Grand Connaught Rooms, London	15	Credit Control & Collections
24-Sep-2010	COMPELLING BUSINESS PRESENTATIONS	Grand Connaught Rooms, London	15	General Business Skills
28-Sep-2010	BUILDING CUSTOMER RELATIONSHIPS IN CREDIT MNGMNT	Grand Connaught Rooms, London	15	General Business Skills
10-Nov-2010	LAW CONFERENCE	One Great George Street, London	50	Litigation
13-Oct-2010	How to Succeed in Credit Control & Collections	Maple House, Birmingham	15	Credit Control & Collections
14-Oct-2010	CREDIT MANAGEMENT STRATEGIES	Maple House, Birmingham	15	Credit Control & Collections
12-Oct-2010	ESSENTIAL MANAGEMENT SKILLS	Maple House, Birmingham	15	Management
12-Oct-2010	ESSENTIAL TELEPHONE COLLECTION TECHNIQUES	Maple House, Birmingham	15	Credit Control & Collections
13-Oct-2010	INTRODUCTION TO CREDIT RISK	Maple House, Birmingham	15	Finance & Accounts
14-Oct-2010	MANAGEMENT OF SUNDRY DEBTORS FOR LOCAL AUTHORITIES	Maple House, Birmingham	15	Industry Specific
14-Oct-2010	CREDIT MANAGEMENT FOR PROFESSIONAL SERVICES	Maple House, Birmingham	15	Industry Specific
14-Oct-2010	LITIGATION - EFFECTIVE ENFORCEMENT	Maple House, Birmingham	15	Litigation
13-Oct-2010	HOW TO CONDUCT A CUSTOMER VISIT	Maple House, Birmingham	15	General Business Skills
12-Oct-2010	WORKING WITH COMPANY ACCOUNTS	Maple House, Birmingham	15	Finance & Accounts
12-Oct-2010	DEBT RECOVERY THROUGH THE COURTS	Maple House, Birmingham	15	Litigation