The recognised standard
in credit management
Established in 1939, the Institute of Credit Management is Europe's largest association for the credit management profession

Download training directory
Download training calendar

Link training to qualifications
ICM Skills Awards

If you complete any of the following ICM one-day courses, you have the opportunity to carry out an assignment that leads to an ICM Skills Award.  It is estimated you will need to allow about 60 hours for the award.

Essential Telephone Collection Techniques – Code S115

Advanced Telephone Collection Techniques - Code S104

Negotiating and Influencing Skills - Code S315

Credit Risk Analysis - Code S185

To view a full range of our courses please click here.

Who will Benefit from this Award?

You and your employer in a number of ways by providing an opportunity to:

  • Put into practice what you have learned and demonstrate this to your employer
  • Extend your own learning and raise your performance at work
  • Improve the effectiveness of your role
  • Gain an ICM accredited award and credit towards an ICM Diploma

On successful completion, you will gain an ICM Award which is worth 3, 6 or 7 credits.  1 credit is equivalent to 10 learning hours.  These credits can be put towards an ICM Level 2 or Level 3 Diploma in Credit Management (37 credits).