If you complete any of the following ICM one-day courses, you have the opportunity to carry out an assignment that leads to an ICM Skills Award. It is estimated you will need to allow about 60 hours for the award.
Essential Telephone Collection Techniques – Code S115
Advanced Telephone Collection Techniques - Code S104
Negotiating and Influencing Skills - Code S315
Credit Risk Analysis - Code S185
Visit our diary of short courses for available dates.
Who will Benefit from this Award?
You and your employer in a number of ways by providing an opportunity to:
- Put into practice what you have learned and demonstrate this to your employer
- Extend your own learning and raise your performance at work
- Improve the effectiveness of your role
- Gain an ICM accredited award and credit towards an ICM Diploma
On successful completion, you will gain an ICM Award which is worth 3, 6 or 7 credits. 1 credit is equivalent to 10 learning hours. These credits can be put towards an ICM Level 2 or Level 3 Diploma in Credit Management (37 credits).