The recognised standard
in credit management
Established in 1939, the Institute of Credit Management is Europe's largest association for the credit management profession

Psychology of Collections - 2 day training course

This is a training programme for experienced collectors, supervisors and managers who wish to develop powerful techniques from the leading edge of applied psychology.

The secret of successful collections lies in understanding and controlling the dynamics of human interaction.

This training deals with the deeper, more advanced interpersonal and intrapersonal issues and does not follow the normal ‘lecture and role play’ format.

The training method used makes the difference between participants ‘leaving with knowledge of what needs to be done’ and ‘leaving with the skills to do it’.

Please get in touch if you or your team would like to book or require further information. E: training@icm.org.uk, T: 01780 722901.

Hosted by  ameyin Oxford on Tuesday 4 and Wednesday 5 February 2014.

£780 + VAT per person