In-Company Training



Click here for British Gas case study.

Click here for Dairy Crest article.

Click here for the value of qualifications article.

TRAIN YOUR CREDIT TEAM
Skills booster training delivered at your offices

Help your credit team exceed their targets and book now - see below for further details.
Contact Julie Dalton to discuss options. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Telephone: 01780 722907

 

It is clear that organisations who invest in the development and up-skilling of their credit team benefit from an improvement in cash flow performance and a lower than average DSO, helping them to survive and grow.

ICM want to encourage you to use your budget wisely - invest in the development of your credit team and reap the benefits.  We offer quality, effective, in-company training, delivered at your offices by professional trainers, who are experts in their field. In-company training provides you with the opportunity to develop your credit team together, at a place and time to suit your team and your business, which can help to minimise costs and the inconvenience of travel and time out of the office.


We will ensure we deliver a training programme that fully meets your team’s particular training needs:
           • enhancing knowledge and understanding
           • developing consistency
           • improving processes and procedures
           • building confidence 
           • motivating the team
           • increasing effectiveness 
           • raising performance
           • achieving targets

Please view our in-company training brochure for example training programmes and then talk to us about a topic of particular interest.
   
All of our training programmes can be tailored to meet your team’s particular training needs. We will ensure that we have taken into account your policies and procedures, business priorities, your team’s background and experience and any specific areas you would like the training to focus on.
    
Perhaps you need help to secure a training budget? We would like to help you build a persuasive business case to acquire that budget and make a real impact on team performance and ultimately the stability and success of your organisation.
        
Have a look at the case study , developed with British Gas, who benefited from a tailored in-company training programme for their team. 
    
It is vital to ensure that your credit team is consistently delivering high performance levels, in all areas, whether it is agreeing appropriate and manageable credit limits, being aware of and understanding latest rules and regulations, maintaining effective contact with customers, managing late payments and payment defaults, and keeping overdues to a minimum.  We can help you meet the challenge to reduce DSO.
  
We have received some interesting feedback from organisations who have previously received in-company training.  They have realised significant benefits from the training, impacting on individuals, the team and the organisation as a whole. Please click here to view this feedback
    
You may also be interested to know that a growing number of our training programmes are linked to ICM Skills Awards, which are stand alone, assignment based qualifications, equivalent to an NVQ level 2/3.  These Awards are attributed with a number of credits that can contribute towards a full ICM Diploma for those individuals who wish to progress further.
    
Every year ICM successfully delivers over 200 training days
   
We deliver in-company training throughout the UK, across Europe and also Worldwide. Our trainers have recently delivered training to teams in Brussels, Budapest, Czech Republic, Manila and Kuala Lumpar.

 
Here is a selection of our clients who have benefited from in-company training:
ABFA, Astra Zeneca, Aviva, BT, BT Wholesale, Centrica, Coface, Conoco Philips, Diagio, Edwards Vacuum, Dulux, EDF Energy, Emerson Process Management, Equity Group, General Dynamics, KPMG, Kimberly-Clark, Liverpool Victoria, London Borough of Camden, Marshalls, Motability, NHBC, RBS, RCI, Rolls Royce, Rentsmart, Shell, SIG Trading, Srixon, Value Click.
      
You may be interested to know that our most popular training programmes include:
* Telephone Collection Techniques
* Credit Risk Analysis
* Debt Recovery through the Courts
* Insolvency and Bankruptcy
* Negotiating & Influencing Skills
* Psychology of Collections
        
Please view the example training programmes , which we can deliver for you in-company; tailored to meet your team’s particular training needs. 
  
There is also the opportunity to request a bespoke training programme, which we would develop in full consultation with you and your team to ensure it fully meets all requirements.
    

CREDIT where credit's due

Press Release - 14 May 2013 The Institute of Credit Management (ICM) has won a prestigious industry award for encouraging better payment behaviour and raising the profile of professional credit...
Press Release - 8 May 2013 The Institute of Credit Management (ICM) and the Minister of State for Business and Enterprise Michael Fallon have published their monthly 'tip' for small businesses ...
Press Release - 3 May 2013 Figures from the Insolvency Service that show a fall in both company and individual failure are no cause for early celebration, says the Institute of Credit Managemen...
Press Release - 8 April 2013 The latest round of the ICM Credit Managers' Index (CMI - Q1 2013) has opened with opinions from credit managers being sought to help compile the most comprehensive...
Press release - 26 March 2013 MBNA and the Institute of Credit Management (ICM) have signed a ground-breaking new partnership aimed at up-skilling hundreds of employees working in the UK credit...
Press Release - 22 March 2013 The ICM has been recognised in a national Public Relations Award Programme for raising the profile of the credit management profession and highlighting the ongoing...
Press Release - 21 March 2013 The Institute of Credit Management (ICM) and the Minister of State for Business and Enterprise Michael Fallon have published their monthly 'tip' for small business...
Press Release - 4 March 2013
Press Release - 26 February 2013 The Institute of Credit Management (ICM) and the Minister of State for Business and Enterprise Michael Fallon have published their monthly 'tip' for small busin...
Press Release - 7 February 2013 The winners of the Institute of Credit Management's British Credit Awards 2013 were recognised at a glittering gala dinner at London's Hilton Park Lane last nigh...

Training Courses