The recognised standard
in credit management
Established in 1939, the Institute of Credit Management is Europe's largest association for the credit management profession

CreditWho Directory

The ICM’s directory of service providers for the credit industry.


Business Change Partners Ltd
The Birches,
5 Moat Farm Close,
MK45 5DP.T: +44(0)1525720226
Business Change Partners is a small independent consulting firm of experienced operational and consulting professionals.  We assist clients in the areas of leadership, change, operational management, organisation design and business process improvement with expertise in Billing, Credit Management, Revenue Assurance and IT implementations.  Our international experience includes telecommunications, utilities, oil and gas, manufacturing, publishing and financial services, in the business-to-business and business-to-consumer markets.  We deliver pragmatic solutions and significant improvements to business processes, including cash collections, delivering millions of pounds of benefit for our clients.  We are also proud to manage QICM on behalf of and under the supervision of the ICM.
CoCredo Limited
Missenden Abbey
Great Missenden,
HP16 0BD
T: 01494 790 600
CoCredo were proud winners at the ICM Credit Awards 2014 for ‘Credit Information Provider of the Year’. We provide live online company credit reports and related business information within the UK and overseas. We have direct feeds from Dun & Bradstreet, Companies House and other premium providers. We provide business information on over 228 million companies across 240 countries. Our information is updated over 500,000 times per day and we have some excellent tracking mechanisms which provide proactive daily monitoring of changes in the global information on record. We can offer a wealth of additional services including D.N.A portfolio management, CoData marketing information, Consumer and Director Searches. We pride ourselves in delivering outstanding customer service offering you unrivalled support and analysis to protect your business.
ICM_British_Credit_Awards_2014_Winners_Logo_300Company Watch
Coppergate House,
16 Brune Street,
E1 7NJ
T: 02077218440
What would happen if one of your key customers failed? Do you rely on company information that is up to 18 months old? Company Watch provides a credit management system that’s predicted around 90% of company failures. Not only that, our interactive system allows you to input more up-to-date accounts, and to stress-test company financials to generate an instantly updated analysis of a company’s financial health. With a portfolio and email alert system, and a user interface showing 5-year trends along with everything you need to know at a glance, Company Watch is an invaluable resource in the credit management process.

Co-pilot Limited
73 Flask Walk,
NW3 1ETT: 0207 8132182
W: Http://
Credit Managers who manage large or multiple ledgers have come to realise that they need to use specialist software to achieve or maintain performance improvement – be that risk, collections or both.
For many Credit Managers a key question is where to start. How do you examine and evaluate the options? How and when do you start the budgeting process?  What are the steps?
Co-pilot has advised on credit management software for a number of years.  We have good knowledge of the available solutions, what’s good, how they work and what type of solution best fits given situations. We combine this with considerable experience of credit management Best Practice so that you can pull everything together into one place and achieve a flexible and sustainable position going forward. We work with you through a structured evaluation process which is designed to enable you to have a clear view of what you can achieve going forward, what is practicable, the business case implications, the preferred supplier(s) and what the implementation process would sensibly look like (in our opinion, there is no such thing as “Plug and play”).



Court Enforcement Services
Wayne Whitford – Director, Business Development
T: 0843 504 1606
M: 07834 748 183

Court Enforcement Services provides fast resolution of High Court Enforcement, County Court Judgments (CCJs) over £600 and Commercial Rent Arrears Recovery (CRAR). We help businesses and individuals to enforce judgment awards made in their favour in the Civil Court process.Our team is very experienced within the Civil and High Court Enforcement industry and as owners of the company, we will take the lead and manage all aspects of the services that are provided on your behalf. We have launched Court Enforcement Services in order to bring a fresh, modern and above all personal customer-focussed approach to High Court Enforcement and Commercial Rent Arrears Recovery (CRAR).




Credica Ltd
Building 168,
Maxell Avenue,
OX11 0QT

T: 01235 8565400

Our highly configurable and extremely cost effective Collections and Query Management System has been designed with 3 goals in mind:
1. To improve your cashflow
2. To reduce your cost to collect
3. To provide meaningful analysis of your businessEvolving over 15 years and driven by the input of 1000s of Credit Professionals across the UK and Europe, our system is successfully providing significant and measurable benefits for our diverse portfolio of clients.We would love to hear from you if you feel you would benefit from our ‘no nonsense’ and human approach to computer software.
Creditsafe Business Solutions
Bryn House,
Caerphilly Business Park,
Van Rd,
CF83 3GGT: 02920886500
Creditsafe is Europe’s most used supplier of company credit data with over 50,000 customers across offices in the UK, Ireland, Sweden, France, Holland and Germany.  However, the Creditsafe system offers much more than that.  Creditsafe offers invaluable business insight into prospective customers, suppliers, competitors and business partners, making it essential to everyone in your business.  In addition, the unique Creditsafe Creditnet system offers affordable access to Credit Reports on over 33 million companies throughout 24 European countries.  Its simply a more intelligent way of doing business.
The Office
Mill House Farm
Mill Street
CM17 9JFT: +44(0)1279 437662
Specialist Trade Credit Insurance Broker   We are passionate about delivering an exceptional credit insurance broking experience which ensures maximum credit limit approvals and greater levels of claim payment certainty in over 30 countries.   With 180 years combined experience in the UK, we have the insight, expertise and integrity to assist our clients with their desire to increase insured sales.   Our investment in the industry’s first broker compliance software (ARC) provides an analysis of the debtor ledger by highlighting potential limit improvements, overtrading and breaches in policy terms.For a complementary ARC report contact Andy Moylan on T: 01279 437662, or E:


Freeths LLP
Third Floor St James’ Building
61-95 Oxford Street
M1 6FQ
T: +44(0)845 634 2540

Freeths LLP is one of the UK’s leading regional law firms with 10 offices across the UK. We have a specialist team that advises on book debt collection and asset recovery in insolvency situations and everything in between. We believe our role is not just to collect your debts but also to increase your recoveries by working smarter.  We have a range of flexible funding options to suit businesses of any size and advise on all matters from debt recovery and retention of title to disputes about the quality of goods and services. For undisputed claims we can offer low fixed rates or ‘no win no fee’ and we work fast taking the first steps in recovering your debt the same day. We are very proud to be the ICM’s Corporate Legal Partner and to be hosting the ICM Legal Helpline providing free and quick initial legal advice to ICM members.

Gravity London
Floor 6/7,
Gravity London,
69 Wilson St,
EC21 2BB.
T: +44(0)207 330 8888
Gravity is an award winning full service PR and advertising business that is regularly benchmarked as being one of the best in its field.  It has a particular expertise in the credit sector, building long-term relationships with some of the industry’s best-known brands working on often challenging briefs.  As the partner agency for the Credit Services Association (CSA) for the past 13 years, and the Institute of Credit Management since 2006, it understands the key issues affecting the credit industry and what works and what doesn’t in supporting its clients in the media and beyond.
Jobs in Credit
Foxhall Business Centre, Foxhall Road, Nottingham, NG7 6LH.
T: 01158456485
Established in 2004, is the only UK job board dedicated to the credit and collections industry.  The site attracts over 30,000 monthly visits, and advertises over 1,000 roles from a broad mix of employers and recruiters.  For candidates our service is free of charge, and offers an easy way of searching for and securing your next role.  For employers offers the most cost effective recruitment method, no matter the seniority.  Many leading employers are clients, including Barclays, RBS, Deloitte, Centrica Barclaycard.  For more information about advertising your vacancy, please visit
Lovetts plc
Bramley House, The Guildway, Old Portsmouth Road, Guildford,
Surrey, GU3 1LR.
T: 01483457500
Lovetts has been recovering debts for 30 years. When you want the right expertise to recover overdue debts why not use a specialist?  Lovetts only line of business is the recovery of business debts and any resulting commercial litigation.  We provide – Letters Before Action, prompting positive outcomes in more than 80% of cases – Overseas Pre-litigation collections with multi-lingual capabilities – 24/7 access to our online debt management system CaseManager.
40 Gracechurch Street, London, London, EC3V 0BT
T: 0203 4403 825

OnGuard is a leading supplier of sophisticated software in which Credit, Collections, Complaints and Cash Allocation can be integrated in a single solution. With customers around the world we offer a truly global, proven, low-risk high-value proposition which focusses on maintaining positive customer relationships helping to contribute to improving your competitive edge. Our integrated accounts receivables solution enables you to achieve faster payment of your invoices plus the benefits of improved insights into customer behavior and valuable time savings. This not only results in process optimization, cost savings, a lower DSO and reduced write-offs but contributes to a stronger, positive relationship with your valued customers. See more at



Arthur J. Gallagher

90 Barwick Street,
Birmingham, B3 2YY
T: 0121 6060660

With the risk of default by customers still a major threat to UK companies there has never been a better time to consider trade credit insurance.   Oval’s ABI award winning specialist trade credit team recognises the unique nature of the credit insurance market.  Our team of experienced professionals deal with a wide range of businesses, from SME to large corporate and global risks.  Please contact us to discuss how a specifically tailored trade credit solution can benefit your business.

PA Receivables Services plc
Kendal House, 41 Scotland Street, Sheffield, S3 7BS.
T: 01142788868
Welcome to a new world in business credit management.  PA recognises that in today’s world the credit industry is constantly under the spotlight.  PA delivers more than just debt collection, as one of the UK and Europe’s most innovative and progressive credit/asset management companies with a growing base of Blue Chip, FTSE 100, Banks and International customers.  Our investment in technology gives you 24/7 access to transactions/reports, keeping you in pole position.  Find out what we can do by contacting our divisions – Debt Management Collect Outs, Asset Management, UK and International Debt Collection.
Premium Collections Ltd
Office 3
Caidan House Business Centre
Canal Road
WA14 1TDPaul Daine FICM MIod
Managing Director
T: 0161 962 4695
F: 0333 121 3843
Premium Collections Limited has the credit management solution to suit you. Operating on a national and international basis we can tailor a package of products and services to meet your requirements.  Staffed by dedicated professionals with over 60 years combined experience of handling virtually every type of debt issue, the company was formed in November 2002 and is owned by our Managing Director, Paul Daine FICM.  Paul’s particular areas of expertise are the motor finance, insurance and international debt collection sectors.  Services include B2B collections, B2C collections, international collections, absconder tracing, asset repossessions, status reporting and litigation support.

Prof Schumann
Weender Landstr. , 23, 37130 Gottingen, Germany,
T: +49 551 38315 0
Our Credit Application Manager (CAM) is a leading credit risk management solution for major corporations, as well as insurance, factoring and leasing companies.  In their daily work, CAM allows credit and sales managers to call up all the available information about a customer or risk in a few seconds for decision support: real-time data from wherever they are.
CAM keeps an eye on customers whose payment behaviour stands out or who have overdue invoices! CAM provides an up-to-date forecast of customers’ payments.  Additionally, CAM has automated interfaces for connecting to leading suppliers of company credit data, payment record pools and commercial credit insurers.  The system is characterized by its great flexibility.  We have years of experience in consulting and software support for accounts receivable management.
Redwood Collections
Airport House, Purley Way, Croydon, Surrey, CR0 0XZ.
T: 02082883555
Redwood Collections offers a comprehensive and effective range of debt collection services for small, medium and large business clients.  With over 30 years of debt recovery and credit management experience across the senior management team, we deliver excellent recovery rates through our proven collection methods and legal expertise.
Safe Computing Limited
20 Freeschool Lane,
LE1 4FYT: 08445832134
Designed to manage your customer credit accounts effectively, Safe credit control enables your credit management team to improve cash flow reduce debtor days increase customer service cut the cost of cash collection eliminate manual processes speed up the query resolution process.  Our unique approach is centred on changing the perception of the credit control function, from a series of reactive processes to proactive ones.  Credit controllers are traditionally regarded as an essential element in business, to chase late payments and respond to customer queries. Safe credit control has taken the concepts of CRM and applied it to credit control.
Station Court,
Station Road,
LS20 8EY.
T: 0113 238 7660
SmartSearch is the first system to bring together Business and Individual AML Verification on a single platform.   Our data providers Experian and Dow Jones provide SmartSearch access to over one billion data items enabling AML verification in all Markets.  AML verification data subjects are automatically screened against the latest Sanction, PEP and SIP Lists.   Ongoing monitoring for the duration of your contract is provided at no extra cost.  Efficient processes; less than 3 minutes to execute a business AML check and a sub 60 second individual check.  Why not let your Compliance Team test drive SmartSearch for 14 days free of charge? (Ref:CM101)
STA International
3rd Floor,
Colman House,
King Street,
ME14 1DNT: +44(0)8443240660
STA is an award winning B2B and B2C debt collection, receivables management and tracing supplier. ISO9001 quality accredited, and with the CSAs Collector Accreditation Initiative, duty-of-care is as important to us as it is to you. In the past 12 months we’ve collected from 138 countries worldwide; with Your Debts Online giving you transparent access to our collection success and the cost of each and account placed with us for collection. Collected funds are remitted via BACS. We look forward to getting your business paid.

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